Free shipping applies to orders over NOK 900 (incl. VAT). This applies to private customers. Different shipping terms may apply for pharmacies and business customers. These will be visible under Customer Service when logged in.

Medis ships all orders with PostNord. For orders below the free shipping threshold, shipping costs are calculated at checkout based on the selected delivery method. All applicable shipping costs are clearly displayed before the order is completed.

Available delivery options include pick-up at a PostNord pickup point or parcel locker, as well as home delivery where available.

To collect parcels from PostNord parcel lockers, the mypostnord app must be installed.

Please ensure that your delivery address, email address, and mobile number are correct at the time of ordering. Medis cannot be held responsible for delivery delays or failed deliveries caused by incorrect or incomplete customer information.

You will receive an order confirmation by email once your order has been successfully placed. Orders are normally packed and dispatched on the first business day after the order is placed.

PostNord parcels have a pickup deadline of 7 days. If a parcel is not collected within this period, it will be returned to Medis. In some cases, the pickup deadline may be extended via the mypostnord app.

Parcels that are not collected within the pickup deadline will be returned to Medis. In such cases, a handling and return fee of NOK 150 will be charged to the customer. This fee covers return shipping, handling, and administrative costs.

Medis currently delivers only within Norway. We do not ship to Svalbard, Jan Mayen, or internationally. We are working towards international shipping and will expand to additional markets in the future.

For information about returns and the right of withdrawal, please refer to our Terms & Conditions below.

If you wish to exercise your right of withdrawal, you can download the official withdrawal form here:

Angrerettskjema – Medis AS (PDF)

A binding purchase agreement is entered into once you have received an order confirmation by email from Medis. The order confirmation is generated automatically. By placing an order, you confirm that you have read, understood, and accepted these Terms & Conditions.

You must be 18 years or older to complete a purchase using card or credit-based payment methods. To place an order, you must provide a valid email address, mobile number, and correct delivery address. Personal data is processed in accordance with applicable data protection laws. For more information, please see our Privacy Policy.

All prices are stated in Norwegian kroner (NOK) and include VAT, unless otherwise specified. Any applicable shipping costs are clearly displayed at checkout before the order is completed. Medis does not charge hidden fees or additional administrative costs.

Discount codes must be entered in the designated field at checkout. Any applied discount will be clearly shown before payment is completed.

MEDIS offers secure and flexible payment options through Shopify Payments. You can pay using Visa, Mastercard, American Express, Maestro, and UnionPay, as well as digital wallets such as Apple Pay, Google Pay, and Shop Pay. Klarna is also offered as a local payment method, allowing you to choose the option that suits you best.

All payments are processed through secure and encrypted payment solutions. Card details are handled directly by the payment provider and your bank and are never stored or accessible by MEDIS. This ensures that your payment information is protected at all times.

When paying by card, the amount may be reserved on your account at the time of purchase. The payment is captured only when your order is dispatched from our warehouse.

You will always receive an order confirmation by email once your payment has been successfully completed. This confirmation serves as proof that your order has been received and is being processed.

In accordance with the Norwegian Right of Withdrawal Act, you have the right to withdraw from your purchase within 14 days of receiving the goods, without providing a reason.

To exercise your right of withdrawal, the product(s) must be unused, in original condition, and returned in the original packaging. The product seal must not be broken. A completed withdrawal form must be included with the return.

Once the returned goods have been received and approved, the purchase amount for the product(s) will be refunded. Refunds are issued provided that the product and packaging are intact and unused.

According to Section 15 of the Right of Withdrawal Act, return shipping costs are borne by the customer.

The withdrawal form can be found here:
Angrerettsskjema Medis AS

The right of withdrawal does not apply to medicinal products or medical devices. These products are exempt from the right of withdrawal, regardless of whether the seal has been broken or not, in accordance with applicable legislation.

If a product is defective or has faults, you must notify Medis as soon as possible and no later than 14 days after discovering the issue. Please contact us by email and include a description of the issue and, where possible, photos.

Depending on the situation, you may be entitled to repair, replacement, refund, or cancellation of the purchase, in accordance with the Norwegian Consumer Purchases Act. The right to complain may be void if the product has been altered or repaired without prior approval from Medis.

Parcels that are not collected within the carrier’s pickup deadline will be returned to MEDIS. In such cases, a handling and return fee of NOK 150 will be charged to the customer. This fee covers return shipping, handling, and administrative costs.

In the event that an ordered item is unavailable due to an inventory error, the item will be removed from the order and must be reordered at a later date. Any payment will be adjusted accordingly.

All returns must be agreed upon with MEDIS in advance and include written documentation. Unauthorized returns may be sent back to the customer. In the case of an approved complaint, return shipping costs will be refunded.

If you withdraw from a purchase, request an exchange, or return part or all of an order, this must be done within 14 days of receiving the goods.